Introduction
At SaraStore.pk, we strive to ensure our customers are satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
Return Policy
Eligibility for Returns:
Items must be returned within 30 days from the date of purchase.
Items must be unused, in the original packaging, and in the same condition as received.
A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
Certain products, such as perishable goods, intimate apparel, and custom or personalized items, are not eligible for return.
Items marked as “Final Sale” cannot be returned or exchanged.
Return Process:
To initiate a return, please contact our customer service team at [email address] or call us at [phone number].
Once your return is approved, you will receive a return authorization number (RAN) and instructions on how to return your item.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Refunds:
Once we receive and inspect your return, we will notify you of the status of your refund.
Approved refunds will be processed and credited to your original method of payment within 7-10 business days.
Exchange Policy
Eligibility for Exchanges:
Items must be exchanged within 30 days from the date of purchase.
Items must be unused, in the original packaging, and in the same condition as received.
A receipt or proof of purchase is required for all exchanges.
Exchange Process:
To initiate an exchange, please contact our customer service team at [email address] or call us at [phone number].
Once your exchange is approved, you will receive instructions on how to return your item and select a replacement.
Exchange Shipping:
Customers are responsible for shipping costs associated with returning the item for exchange.
We will cover the shipping cost for sending the replacement item to you.
Processing Exchanges:
Once we receive and inspect your return, we will notify you of the approval of your exchange.
The replacement item will be shipped to you within 7-10 business days of approval.
Contact Us
If you have any questions about our return and exchange policy, please contact us:
Email:Sarastore.pk@gmail.com
Phone: +92 306 3667000
Changes to This Policy
SaraStore.pk reserves the right to modify this return and exchange policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Feel free to customize this template with your store’s specific details, contact information, and any additional terms relevant to your products and services.
